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Warranty & Support

Warranty coverage, in plain terms

GYOASH products are covered by a limited manufacturer warranty, subject to the terms below.

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Warranty Coverage

What's covered — and what isn't

The warranty covers manufacturing defects and functional failures arising under normal and intended use.

Warranty Includes

Power-on failures not caused by external electrical issues
Display or touch malfunction due to internal component failure
Camera, microphone, or speaker malfunction under normal operating conditions
Software issues related to the factory-installed operating system

Warranty support includes repair or replacement of defective parts, at GYOASH's discretion, after technical verification.

Warranty Excludes

Physical damage, cracked panels, broken glass, or impact damage
Liquid ingress, moisture exposure, or corrosion
Damage from voltage fluctuation, improper earthing, or unstable power supply
Installation or repair performed by unauthorized personnel
Use of non-approved accessories, adapters, or third-party software
Serial number missing, altered, or tampered
Damage caused by misuse, negligence, or accidents

Final determination of warranty eligibility will be made by the GYOASH technical team after inspection or remote diagnosis.

Self-Troubleshooting Guide

Try before raising a ticket

Before raising a service request, please perform these basic checks. In many cases, the issue resolves without service intervention.

STEP 01

Restart the panel

  • Power off the device completely
  • Switch off the main power supply
  • Wait 2 minutes and power on again
STEP 02

Check power source

  • Connect to a different wall socket
  • Avoid extension cords or spike guards temporarily
  • Ensure proper earthing is available
STEP 03

Verify cable connections

  • Reconnect HDMI / Type-C / OPS cables firmly
  • Remove and reconnect the OPS module (if applicable)
STEP 04

Test with alternate input

  • Try a different laptop or input source
  • Check if the issue persists across inputs
STEP 05

Software reset

  • Restart the Android system
  • Restore factory settings — only if accessible and data is backed up

What NOT To Do

  • Do not open the panel or remove back covers
  • Do not attempt self-repair or local technician repair
  • Do not apply pressure on the display surface
  • Do not clean the screen with liquid chemicals or sprays
  • Do not continue usage if burning smell, sparks, or smoke are observed

Any of the above actions may void the warranty immediately.

FAQs

Common issues, at a glance

These map back to the self-troubleshooting steps above — worth running through before you raise a ticket.

Start with a full power-cycle and check the power source before anything else:
  • Power off completely, switch off the main supply, wait 2 minutes, then power on again
  • Try a different wall socket — avoid extension cords or spike guards temporarily
  • Confirm proper earthing is in place
If the panel still won't power on after this, raise a ticket with the serial number and a short video.
Touch issues are usually a connection or software problem, not hardware:
  • Reconnect HDMI / Type-C / OPS cables firmly, and reseat the OPS module if applicable
  • Test with a different laptop or input source to see if the issue follows the input
  • Restart the Android system; restore factory settings only if data is backed up
Still partial or unresponsive after this? Raise a ticket — touch malfunction from internal component failure is covered under warranty.
Rule out the input and cabling before assuming it's the panel:
  • Reconnect HDMI / Type-C / OPS cables firmly
  • Try an alternate input source and check if the issue persists across inputs
  • Power-cycle the panel fully
If the blank screen, lines or artefacts persist across inputs, this points to an internal fault — raise a ticket.

When to raise a service ticket

  • The issue persists after completing the troubleshooting steps above
  • You're ready to upload clear images and a short video of the issue
  • You have the product serial number available — mandatory for warranty support

Once submitted, our support team will review the request and contact you within 24–48 working hours.

Important: raising a service ticket without following the troubleshooting steps above, or without providing complete information, may result in delay or rejection of the request.

Find Us

Our offices across India

Corporate Office, Factory & Experience Centre

Survey No 8/3, Wing A & B, Ground Floor, Yogita Heights, Behind Sanskriti National School Narhe, Tehsil - Dhayri, Tal: Haveli, Pune - 411041

Get directions →

Branch Office — Nashik

Shop Nos. 01, 02 & 03, Millennium Towers, Amrutdham Square, Panchavati, Nashik - 422003

Get directions →

Sales Office — Indore

Office No. 6, Rakmani Nagar, Indore - 452005, Madhya Pradesh

Get directions →

Still stuck after troubleshooting?

Raise a ticket with your serial number and a short video — our team responds within 24–48 working hours.

Raise a Ticket